Terms of Service

Last updated: 10 September 2026
 

These Terms of Service apply to bookings and treatments provided by Rinyapat Thai Massage. By making a booking, you agree to these terms.

 

1. Business details
 

Rinyapat Thai Massage
Owner and therapist: Rinyapat Edwards (Ju)
Business address: 131 Gravel Road, Bromley BR2 8PW, UK
Email: rinyapat.thaimassage@gmail.com
Telephone: 07738662693
 

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2. Services
 

Rinyapat Thai Massage provides personalised massage and bodywork services intended to support relaxation, comfort, movement and general wellbeing.
 

Services are not medical treatment, diagnosis, physiotherapy or emergency care. No specific outcome is guaranteed.
 

Descriptions on the website provide general information. Your session may be adapted following consultation and according to your needs, comfort, suitability and the therapist’s professional judgement.

 

3. Making a booking
 

A booking is confirmed when:
 

• The appointment has been accepted by Rinyapat Thai Massage; and

• Any required booking deposit or payment has been received.
   

You are responsible for checking the appointment date, time, duration, price and location shown in your confirmation.
 

You must provide accurate contact and relevant health information.

 

4. Prices and Payment
 

Current treatment prices are displayed on our website and booking page.
 

Depending on the booking, full payment may be required at the time of booking. Any payment requirements and accepted payment methods will be clearly displayed before you confirm your appointment.
 

Prices may be updated from time to time. However, the price agreed at the time of booking will be honoured for confirmed appointments, unless both parties expressly agree otherwise.

5. Cancelling or rescheduling
 

You may cancel or reschedule at least 24 hours notice is required. by contacting Rinyapat Thai Massage by booking system, Telephone/WhatsApp 07738662693, Email rinyapat.thaimassage@gmail.com
 

When less than 24 hours’ notice is provided, or you do not attend:
 

• The booking deposit may be retained.

• A new deposit may be required before another booking is accepted.
   

Any amount retained will be reasonable and will reflect the likely loss caused by the cancellation. Relevant circumstances, including whether the appointment was filled by another client, may be considered.
 

Repeated late cancellations or missed appointments may result in future bookings being declined or full advance payment being required.

 

6. Cancellation by Rinyapat Thai Massage
 

If Rinyapat Thai Massage must cancel your appointment, you will be offered:
 

• A new appointment or

• A refund of the amount paid for the service that was not provided.
   

Rinyapat Thai Massage will not be responsible for additional or indirect losses resulting from a cancellation where responsibility can legally be limited.

 

7. Online and telephone bookings
 

Where statutory cancellation rights apply to a booking made online, by telephone or through messaging, those rights are not affected by these terms.
 

If you request an appointment that will take place during a statutory cancellation period, you expressly request that the service begin during that period.

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Once a service has been fully performed, you may lose the statutory right to cancel. If performance has begun at your request before cancellation, you may be required to pay a reasonable amount for the service already provided.
 

Nothing in these terms limits your rights under applicable UK consumer law.

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8. Late arrival
 

If you arrive late, the treatment may be shortened so that the next appointment is not delayed. The full booked fee may still apply.
 

If you are so late that a safe and meaningful treatment cannot be provided, the appointment may be treated as a late cancellation.

9. Health and treatment suitability
 

You must provide complete and accurate information about relevant health conditions, symptoms, injuries, medication and pregnancy.
 

The therapist may adapt, postpone, stop or decline treatment if:
 

• Treatment may be unsuitable or unsafe.

• Medical advice or clearance may be appropriate.

• The requested treatment is outside the therapist’s training, insurance or professional scope.

• A client behaves inappropriately or does not respect professional boundaries.
   

Declining or ending treatment for a legitimate safety or conduct reason does not automatically create a right to a refund. Each situation will be considered fairly and in accordance with consumer law.

 

10. Clients under 18
 

A parent or legal guardian must provide written consent form before treatment is provided to a client under 18.
 

A parent or guardian must remain in the room during treatment of a client under 16. Additional conditions may apply according to the young person’s age, individual needs, the therapist’s insurance and applicable licensing requirements.
 

The young person must also agree to treatment and may withdraw consent at any time.

 

11. Client conduct
 

Professional and respectful conduct is required.
 

Sexual, threatening, abusive, discriminatory or otherwise inappropriate behaviour will result in the appointment ending immediately.
Future bookings may be refused.
 

Where a session ends because of serious client misconduct, payment may remain due to the extent permitted by law.

12. Personal belongings and property
 

Clients are responsible for their personal belongings while visiting the studio.
 

You are responsible for damage deliberately or negligently caused to the premises or its contents.
 

Nothing in these terms excludes responsibility where it would be unlawful to do so, including responsibility for death or personal injury caused by negligence.

 

13. Gift vouchers and packages
 

Where offered, the validity period and any specific conditions will be shown when the voucher or package is purchased.
 

Gift vouchers have no cash value and cannot normally be exchanged for cash, except where required by law.
 

Cancellation rules continue to apply to appointments booked using a voucher or package.

 

14. Privacy
 

Personal information is handled in accordance with the Rinyapat Thai Massage Privacy Notice.

 

15. Complaints
 

Please raise any concern as soon as possible so that it can be considered and, where appropriate, resolved.
 

Contact:
 

Email: rinyapat.thaimassage@gmail.com
Telephone/WhatsApp: 07738662693

 

16. Changes to these terms
 

These terms may be updated from time to time. The terms in effect when your appointment is booked will normally apply to that booking.

 

17. Governing law
 

These terms are governed by the laws of England and Wales. Any dispute will be subject to the jurisdiction provided by applicable consumer law.
 

Nothing in these terms removes or restricts your statutory consumer rights.