Studio Policy

Last updated: 10 September 2026
 

Rinyapat Thai Massage is a private, appointment-only home studio offering personalised one-to-one care. Please read this policy before booking.

 

1. Appointments
 

• All treatments are available by advance appointment only.

• Walk-in clients cannot be accepted.

• Please arrive on time, but no more than five minutes before your appointment.

• Each appointment includes the agreed treatment and any necessary consultation.

• If you arrive late, your session may need to be shortened to avoid delaying the next client. The full appointment fee may still apply.

• Additional treatment time cannot be guaranteed on the day. Please book the appropriate session length in advance.

2. Health consultation
 

Before your first treatment, you will be asked to complete a consultation and informed-consent form.
 

Please provide accurate and complete information about:
 

• Your current health and medical conditions

• Injuries, recent operations or ongoing investigations

• Pregnancy

• Medication

• Allergies or skin conditions

• Any changes in your health since your previous appointment
   

Thai Solution Massage supports relaxation, comfort, mobility and general wellbeing. It does not diagnose, prescribe for or treat medical conditions and is not a replacement for medical care.
 

Treatment may be adapted, postponed or declined when it would not be appropriate or safe. You may be advised to consult your GP or another qualified healthcare professional before receiving treatment.


3. Clothing and treatment approach
 

Thai Solution Massage is normally performed through comfortable clothing.
 

Please wear loose, flexible clothing that allows you to move comfortably. Oils, hot stones, forceful stretching and massage tools are not normally used.

Professional boundaries and appropriate draping or covering will be maintained throughout the appointment.


4. Consent and Comfort 

Your comfort is important. Before and during your session, you are encouraged to:
 

• Ask questions

• Request a change in pressure or position

• Decline any technique

• Take a break

• Stop the treatment at any time
   

Consent is ongoing and may be withdrawn at any time without having to give a reason.

 

5. Children and young people
 

Treatment for anyone under 18 will only be provided when it is appropriate, within the therapist’s training and insurance cover and permitted by any applicable licensing conditions.
 

A parent or legal guardian must provide written consent for a client under 18.
 

For clients under 16, a parent or legal guardian must attend the consultation and remain in the treatment room throughout the appointment.
 

For clients aged 16 or 17, the parent or guardian must provide written consent and may also be required to remain present.

The young person’s own agreement is always required. Treatment will not proceed if the young person appears uncomfortable or does not wish to continue.

 

6. Cancellation and rescheduling
 

Please provide at least 24 hours’ notice if you need to cancel or reschedule.
 

If less than 24 hours’ notice is given, or you do not attend:
 

• Your booking deposit may be retained.

• A new deposit may be required before another appointment can be confirmed.
   

Cancellation charges will be applied fairly and will not exceed the reasonable loss caused by the cancellation. If the appointment can be filled by another client, this may be taken into consideration.
 

Please contact Rinyapat as soon as possible if an emergency or exceptional circumstance prevents you from attending.

7. Illness
 

Please rearrange your appointment if you have:
 

• A fever or contagious illness

• Vomiting or diarrhoea

• A new or unexplained rash

• An infectious skin condition

• Symptoms that make close-contact treatment inappropriate
   

If you are unsure whether you should attend, please contact Rinyapat before travelling to the studio.

8. Behaviour and professional boundaries
 

Rinyapat Thai Massage provides a professional therapeutic massage service only. 

Inappropriate, abusive, threatening, discriminatory or sexual behaviour will not be accepted. The session will end immediately, the client may be charged for the appointment and future bookings may be refused.


9. Personal belongings
 

Please keep your personal belongings with you. Rinyapat Thai Massage cannot accept responsibility for loss or damage except where responsibility cannot legally be excluded.

 

10. Parking and arrival
 

Free off-street parking is available, subject to availability. Please park considerately and avoid blocking neighbouring properties or access points.

 

The studio is part of a private home. Clients are asked to respect the premises, neighbours and designated client areas.

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11. Feedback and concerns
 

If you have a concern about your treatment or experience, please contact JuJu as soon as possible so the matter can be considered fairly.